Zoome Casino Terms & Conditions

1. Acceptance and eligibility

These Terms & Conditions form an agreement between you and the operator of Zoome Casino. They apply to the website, mobile services, account features, games, promotions and any other services made available through the platform. Additional rules may apply to particular games, offers or features. Those rules will be displayed or made available before you use the relevant service and form part of these terms.

By visiting the website, creating an account or using any service, you confirm that you have read and accepted these terms, together with the Privacy Policy, Responsible Gambling information and any applicable promotional terms. If you do not agree with any part of these documents, you must not use the website or create an account.

Age and legal access

You must be at least 18 years old, or older if a higher legal age applies in your location. You must also be legally permitted to access and use online gambling services where you are located. Access may be restricted in some states, territories, countries or other jurisdictions. You are responsible for checking the rules that apply to you before using Zoome Casino.

• You must provide accurate, current and complete information when registering.
• You must not register or play on behalf of another person.
• You must not allow another person to use your account.
• You must not access the service from a location where online gambling is prohibited.
• You must not use the platform if you are self-excluded, restricted or otherwise unable to gamble lawfully.

Zoome Casino may refuse an application, restrict access or close an account where it is reasonably necessary to meet legal, regulatory, security, responsible gambling or operational requirements. This may include situations where age, identity, location or ownership cannot be verified.

2. Accounts and account security

You may generally have only one personal account unless the operator has expressly approved another arrangement. Your account is for your own use and must not be sold, transferred, shared or used as a payment channel for another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by the operator to protect its systems.

You should choose a strong password, avoid reusing it on other services and take reasonable steps to protect your device. If you believe that someone has accessed your account without permission, you must stop using the account and notify the operator through the available support or account channels. You may be asked to confirm your identity before security or account action is taken.

Verification checks

The operator may carry out identity, age, address, payment, source-of-funds, fraud-prevention and responsible gambling checks. You agree to provide information or documents that are reasonably required for these checks and to ensure that the information remains accurate. Documents must be genuine, readable and related to you.

An account, transaction or withdrawal may be delayed, restricted or suspended while checks are being completed. If requested information is not supplied, is inaccurate or cannot be verified, the operator may take further action in accordance with applicable law and its internal procedures. Personal information collected for verification will be handled in line with the Privacy Policy.

Prohibited conduct

• Using the service for fraud, money laundering, financial crime or any unlawful purpose.
• Trying to manipulate a game, payment process, promotion, account system or technical feature.
• Using bots, automated software, scripts, scraping tools or other unauthorised technology.
• Introducing malware or attempting to gain unauthorised access to the website or another account.
• Providing false information or using another person’s identity or payment method without permission.
• Colluding with other users or engaging in conduct that may unfairly affect games or promotions.

3. Games, deposits and withdrawals

Games are provided for entertainment and are subject to the rules shown on the relevant game page. Before playing, you should review the available information about the game, including its features, bet options and any applicable conditions. Game outcomes are determined by the relevant game technology and accepted records. Where a result is affected by a clear technical error, the operator may review the event and take reasonable corrective action.

You must only use payment methods that belong to you or that you are authorised to use. Deposits must be made through the payment options displayed on the website. You should check the amount and currency before confirming a transaction. A transaction may be rejected, reversed, delayed or held for review for technical, security, legal or verification reasons.

You are responsible for ensuring that funds used for gambling are available for that purpose and do not come from unlawful activity. You should not deposit money that you need for household expenses, rent, bills, debts or other essential commitments. Gambling should be treated as entertainment, not as a way to earn income or recover losses.

Withdrawals and balances

Withdrawal requests are subject to account verification, payment checks, applicable game or promotional conditions and any legal requirements. The available withdrawal methods, minimums, maximums and processing arrangements may be shown in your account or at the time of the request. These details can vary and should be checked before you confirm a transaction.

The operator may return funds through an appropriate payment method, request additional information or take steps to confirm that the destination account belongs to you. Fees charged by banks, payment providers or other third parties may apply. You remain responsible for any taxes, reporting obligations or other charges that apply to you.

Promotions and bonuses

Promotions, bonuses, rewards and competitions may have separate terms covering eligibility, participation, expiry, wagering or play-through requirements, games, bet types, maximum values and withdrawal conditions. You should read those terms before accepting or using an offer. If promotional activity conflicts with a legal requirement or a specific promotional rule, the applicable legal requirement or promotional rule may limit participation.

The operator may cancel, amend or withdraw a promotion where this is reasonably necessary, including where an offer has been used incorrectly, fraudulently or in breach of its terms. Any action will be taken subject to applicable law and the relevant promotional conditions.

4. Responsible gambling and privacy

Zoome Casino supports informed and responsible play. Gambling should be enjoyable, affordable and kept within limits that do not affect your finances, relationships, work or wellbeing. You should decide how much time and money you can spend before playing and avoid chasing losses, borrowing money to gamble or gambling when distressed, tired or under the influence of alcohol or other substances.

• Set personal deposit, spending, time or session limits where these tools are available.
• Take regular breaks and keep track of your gambling activity.
• Use cooling-off, account restriction or self-exclusion options if you need time away.
• Ask for help from an appropriately qualified gambling support service if gambling is becoming difficult to control.
• Contact the operator through the available account or support channels if you need help applying a restriction.

Account restrictions and self-exclusion are important safeguards. You must not attempt to create or use another account to avoid a restriction. The operator may also apply limits, refuse service or suspend an account where there are concerns about vulnerability, harmful gambling, age, identity or legal access.

Personal information is collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations and support responsible gambling. Information may be shared with service providers or authorities where permitted or required. The Privacy Policy explains how information is handled and what rights may be available to you.

5. Website use, liability and changes

You must use the website lawfully and in a way that does not interfere with its operation or other users’ access. Website content, game availability, payment options and features may change, be suspended or become unavailable without notice where reasonably necessary. The operator does not guarantee that the website will always be uninterrupted, error-free, secure or available on every device or connection.

You are responsible for your internet connection, device, software and any costs charged by your telecommunications or payment provider. You should keep your device and security software updated and avoid using the service on a compromised or shared device. The operator is not responsible for losses caused by your failure to protect your account or device, subject to any rights that cannot legally be excluded.

Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy that cannot be excluded, restricted or changed under Australian law. To the extent permitted by law, the operator is not liable for indirect loss, loss of opportunity or losses resulting from misuse of the service, unauthorised access caused by your actions, service interruptions outside reasonable control or reliance on information that is not current.

Intellectual property

The website, software, design, text, logos, graphics, trade marks and other content are owned by or used with permission by the relevant rights holders. You may use the website for personal, lawful purposes only. You must not copy, modify, distribute, publish, reverse engineer or commercially exploit website content without written permission, except where a right cannot legally be excluded.

Suspension, closure and changes to these terms

You may stop using the service and request account closure through the available account or support channels. The operator may suspend or close an account where required for security, verification, responsible gambling, legal, regulatory, payment or operational reasons, or where these terms have been breached. Any remaining balance will be handled in accordance with applicable law, relevant account rules and the outcome of any required checks.

These Terms & Conditions may be updated from time to time to reflect changes to the service, law, security requirements or business processes. The updated version will be published on the website with its effective date where appropriate. By continuing to use the service after an update takes effect, you accept the revised terms. If you do not agree, you must stop using the website and close your account.

If you have a question or complaint about these terms or the service, use the support or account contact options made available on the website. Complaints will be reviewed in line with the operator’s applicable procedures. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.