Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not change the likelihood of future results, and a loss should not be treated as a reason to continue playing or increase your stakes. Set a personal entertainment budget before you begin and keep your gambling within that budget.

Only gamble when you are in a suitable state of mind. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to recover from a difficult personal or financial situation. Gambling should not interfere with your work, study, relationships, sleep or other important responsibilities.

• Use money set aside for leisure, never money needed for rent, bills, food, savings or debt repayments.
• Decide how much time and money you can spend before playing.
• Keep a record of your deposits, bets and losses so you have a clear view of your activity.
• Do not chase losses by trying to win back money through larger or more frequent bets.
• Never borrow money, sell belongings or use credit to fund gambling.
• Remember that a win is not a reliable source of income and can be followed by further losses.

Gambling should be undertaken only by people who meet the applicable legal age and other eligibility requirements. Do not allow another person to use your account, and take reasonable steps to keep your login details and devices secure. If you share a household with children or other vulnerable people, use available device and account security controls to reduce the risk of unauthorised access.

Set limits and take control

Planning ahead can help you keep gambling within safe boundaries. Depending on the features available to you, responsible gaming settings may allow you to manage deposits, spending, session length or access to your account. Consider choosing a limit before you play rather than making decisions while you are caught up in the moment.

Practical steps to consider

1. Set a gambling budget for a defined period and do not increase it after a loss.
2. Choose a time limit and take regular breaks away from the screen.
3. Avoid keeping gambling funds readily available if this makes it harder to follow your plan.
4. Turn off promotional notifications or marketing messages if they encourage you to play more than intended.
5. Review your activity regularly and consider whether your actual spending matches your original plan.
6. Use a cooling-off period or request account closure if you need time away from gambling.

Limits are most effective when they are realistic, chosen in advance and respected consistently. A limit is not a guarantee that gambling will remain affordable, so continue to monitor your behaviour and financial position. If you cannot set or maintain a limit, stop gambling and seek support.

If you would like to take a temporary break, use any available time-out or cooling-off option. For a longer break, you may request account restrictions or closure through the account support process. Restrictions may affect access to gambling services, but you should also consider blocking gambling websites and applications on your devices and asking your bank or payment provider whether additional controls are available.

Account security is also part of responsible gaming. Use a strong, unique password, do not share your login information and contact account support through the available service channel if you believe someone else has accessed your account. These steps can help prevent unplanned or unauthorised gambling activity.

Recognise the signs of gambling harm

Gambling harm can develop gradually and may affect finances, mental health, relationships, work and daily routines. You do not need to wait until a serious problem develops before taking action. If gambling no longer feels enjoyable or is causing concern, stopping early and seeking support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or increasing bet amounts.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding gambling activity, losses or account transactions from family, friends or colleagues.
• Borrowing money, missing payments or using essential household funds to gamble.
• Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with people close to you because of gambling or withdrawing from usual activities.
• Neglecting work, study, health, sleep or other responsibilities.
• Making repeated promises to stop or cut back but being unable to do so.

One warning sign may be enough to pause and review your gambling. Several signs may indicate that additional support would be helpful. Speak openly with someone you trust, stop gambling and consider contacting an Australian gambling support service, qualified counsellor, mental health professional or financial counsellor. Support is available for people who gamble and for family members or friends affected by another person's gambling.

If gambling is contributing to serious distress, relationship conflict, financial hardship or thoughts of self-harm, seek urgent help from appropriate emergency, health or crisis services in your area. Your safety is more important than continuing to gamble or attempting to recover losses.

Getting help and our approach

Responsible gaming is a shared responsibility. Zoome Casino provides information intended to help players make informed choices, but no tool or policy can remove the inherent risks of gambling. You are responsible for deciding whether gambling is suitable for you and for complying with the laws and requirements that apply where you live.

If you are concerned about your own gambling, the first step is to stop playing and create distance from gambling opportunities. Do not try to manage the situation by chasing losses. Review your recent activity, remove access to available gambling funds where practical and tell a trusted person what is happening. An honest conversation can provide accountability and help you identify the next step.

• Use responsible gaming settings, time-outs or account closure options available through your account.
• Seek confidential assistance from an Australian gambling support service or a qualified health professional.
• Speak with a financial counsellor if gambling has affected bills, debt or access to essential funds.
• Ask a trusted family member or friend to support your break and help you maintain your plan.
• Consider device, browser and payment controls that can reduce access to gambling.
• Keep records of support requests and follow any instructions provided for account restrictions.

When you contact Zoome Casino about responsible gaming, provide only the information needed to help with your request. Account restrictions, cooling-off periods and closure requests may be handled under applicable procedures and legal requirements. If your account is restricted or closed for responsible gaming reasons, do not attempt to open or use another account to continue gambling.

This page provides general information and is not medical, financial or legal advice. Gambling laws, support options and account requirements can vary depending on your location and circumstances. If you are unsure whether gambling is suitable for you, obtain independent advice before playing. By choosing to gamble, make sure you understand the risks and keep your activity within limits that do not place your wellbeing or financial security under pressure.