Betting Rules

1. General betting requirements

You must have a valid account and be legally permitted to use online gambling services in the place where you are located. You must provide accurate, current and complete information when registering and whenever information is requested for account, security or compliance purposes. An account may only be used by the person to whom it is registered. You must keep your login details private and must not allow another person to access or use your account.

You are responsible for checking that online betting is lawful for you before using the website. You must not place bets while travelling or located in a jurisdiction where the relevant activity is restricted or prohibited. Zoome Casino may use account, identity, location and transaction checks to protect customers, meet legal obligations and maintain the integrity of its services.

You must meet any applicable age requirement before opening an account or placing a bet. If an account is found to have been created or used by an underage person, bets may be voided and the account may be restricted or closed in accordance with the applicable terms and legal requirements.

Your responsibility before betting

• Check that your account details are accurate and that your account is available for betting.
• Review the relevant market, game, event, selection, odds, stake and any applicable conditions before confirming a bet.
• Make sure you understand whether a selection is a single bet, combination bet, system bet or another available bet type.
• Use only your own funds and do not place bets on behalf of another person.
• Keep your account credentials secure and notify the website through the available support channels if you suspect unauthorised access.

2. Placing and accepting bets

A bet is generally treated as placed only after you have confirmed it through the betting interface and it has been accepted by the website. Adding a selection to a bet slip, entering a stake or displaying a price does not by itself guarantee that the bet has been accepted. You should check your account history or confirmation screen after placing a bet and keep any available reference information.

Prices, odds, selections, markets and availability may change before a bet is accepted. The information shown on screen is provided for guidance and may be updated because of new information, trading activity, market conditions, delays or other operational reasons. A bet may be rejected, suspended, amended or unavailable at any time before acceptance. If the displayed terms change, you may be asked to confirm the updated bet before it is placed.

The stake and terms shown in the accepted bet record are the terms used for settlement, subject to these rules and any product-specific rules. You should not rely solely on a live display, notification or preliminary message. If you believe that a bet has not been recorded correctly, stop placing further bets and review your account history before taking any additional action.

Bets that may not be accepted or may be restricted

• Bets submitted after a market has closed, been suspended or reached its applicable cut-off time.
• Bets affected by a technical, communication, pricing or other obvious error.
• Bets that breach account conditions, product rules, promotional conditions or applicable law.
• Bets associated with suspected fraud, collusion, money laundering, manipulation or other improper activity.
• Bets placed while an account is restricted, suspended, self-excluded or otherwise unavailable for betting.

No employee, contractor or representative should be asked to place a bet for you. You should use the approved website interface and confirm each bet personally. Where a bet is duplicated because of an apparent system or communication issue, you should report the matter promptly and avoid treating an unexpected result as final until it has been reviewed.

3. Settlement and results

Bets are settled using the official result or outcome applicable to the relevant product, event or game. The method used to determine a result can differ between markets. For that reason, you should read the market description, event information and any special rules before placing a bet. A result may depend on the official outcome at the end of the relevant event, a specified stage of an event, a published game result or another clearly stated settlement condition.

If an event is postponed, abandoned, interrupted, rescheduled or changed, the outcome may be handled under the rules for that particular market. Some bets may remain valid, while others may be cancelled or settled in another way. The treatment may depend on whether the market was already determined, whether the event was completed, and what the applicable product rules say.

A selection, score, statistic, participant, venue or other event detail may be corrected after an initial result is published. If an official result is changed by the relevant authority or source, the bet may be reviewed and re-settled where the applicable rules allow. Account records may therefore change after an initial settlement if a genuine correction or administrative error is identified.

Examples of settlement matters to check

• Whether the market is based on the final result or a result at a particular point in time.
• How withdrawals, retirements, disqualifications, abandoned events and dead heats are treated.
• Whether extra time, additional rounds or other extensions count for the selected market.
• How void selections affect a multiple, combination or system bet.
• Whether a game or event must meet a stated participation or completion condition.

If the result cannot be established reliably, the relevant bet may be voided or handled under the applicable product rules. A bet is not automatically successful because an unofficial source, social media post or live display shows a particular outcome. You should wait for the result to be confirmed through the website or the relevant official source.

4. Errors, cancellations and account reviews

Zoome Casino aims to provide accurate betting information, but technical or human errors can occur. An error may involve an incorrect price, selection, handicap, result, market status, stake display or account balance. If a bet is accepted because of an obvious error, the bet may be reviewed and corrected or cancelled in line with the applicable terms and legal requirements. Where an error affects a settlement, the account may be adjusted to reflect the correct outcome.

The website may suspend or remove a market, game or event when necessary for security, integrity, maintenance, regulatory, legal or operational reasons. A suspension does not necessarily mean that a bet has been cancelled. You should check the final status in your account history and review any notice provided about the affected bet.

Account activity may be reviewed where there is an unusual pattern of betting, a payment concern, a verification issue or a suspected breach of these rules. During a review, access to some features may be limited. You may be asked to provide information or documents needed to verify your identity, source of funds, account ownership or activity. Reviews are handled in accordance with applicable privacy requirements and internal procedures.

Raising a concern about a bet

1. Check the bet reference, market details, stake, odds, time of placement and settlement shown in your account history.
2. Read the relevant product or market rules and compare them with the details of the accepted bet.
3. Raise the issue through the customer support channels made available on the website, providing the relevant information and a clear explanation.
4. Allow the matter to be reviewed before placing further bets based on the disputed result or balance.
5. If you remain dissatisfied, follow any complaint or escalation process described in the general terms and conditions.

A review may require information from the website, a trading provider, an official results source or another relevant party. The final decision will be based on the accepted bet record, the applicable rules and the information available at the time of review.

5. Fair play and responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. There is no guaranteed outcome, and past results do not predict future results. You should decide in advance how much time and money you can comfortably spend and stop when that limit is reached. Never bet with money needed for rent, bills, living costs or other essential commitments.

You must use the account and payment method made available to you in accordance with the website rules. Fraud, identity misuse, collusion, match or game manipulation, exploitation of a vulnerability, use of prohibited software and any attempt to interfere with the website are not permitted. Transactions and betting activity may be monitored to protect customers and the integrity of the service.

Safer betting practices

• Set a personal budget before you start and do not increase it to chase losses.
• Take regular breaks and avoid betting when angry, distressed, tired or affected by alcohol or other substances.
• Do not borrow money, sell possessions or use credit that you cannot comfortably repay in order to bet.
• Use available deposit, spending, time-out or self-exclusion tools where you need help controlling your play.
• Ask for support if betting is affecting your finances, relationships, work, study, sleep or wellbeing.
• Remember that you can stop betting and seek independent help at any time.

If you believe betting is becoming difficult to control, use the responsible gambling tools available through the website and consider contacting an appropriate gambling support service in Australia. If you are in immediate danger or experiencing a mental health emergency, contact local emergency services or a qualified health professional.

These betting rules should be read together with the general terms and conditions, privacy policy, responsible gambling information and any rules shown for a particular product, market or promotion. If there is an inconsistency, the more specific product rule or applicable legal requirement may apply. Zoome Casino may update these rules from time to time. The version published on the website at the relevant time is the version you should review before betting.