Zoome Casino Privacy Policy

About this Privacy Policy

Zoome Casino respects the privacy of its players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the Zoome Casino website, account services, player support channels and related online features. It also applies to information you provide when you register, make a deposit, request a withdrawal, complete verification or otherwise interact with the service.

Personal information means information that identifies you, or that can reasonably be linked to you. The information handled by the site will depend on how you use the service, which features you access and what information is needed to meet operational, security and legal requirements. Some information may be collected directly from you, while other information may be generated automatically when you use the website.

By using the website, you should read this policy together with any other notices shown during registration, verification, payments or marketing preferences. Those notices may provide additional information about a particular activity. If you do not provide information that is necessary for an account or required check, some services may not be available.

Information the site may handle

A casino website typically handles several categories of information. The amount and type of information collected can vary depending on your account status, activity and communications with the site. Information may include the following:

• Account details, such as your name, date of birth, username, password, contact details and other information supplied when you register or update your account.
• Identity and verification information, including documents or details used to confirm identity, age, eligibility and the accuracy of account information. This may include information from verification checks and related records.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction references, account balances, wagering activity and information needed to investigate or process a transaction.
• Communications and support records, including messages, requests, feedback, complaints, verification correspondence and information provided when you contact the support team.
• Technical and device information, such as an internet protocol address, browser type, device type, operating system, language settings, approximate location, login information and information about how the website is used.
• Cookie and similar technology data, including identifiers, session information, preferences, pages visited and interactions with website features.
• Information relating to responsible gambling, account restrictions, safer gambling preferences or other measures used to support a safer experience and manage account activity.

The site may also receive information from service providers that help with identity checks, payment processing, fraud prevention, security, customer support, analytics or technical hosting. These providers are expected to handle information for the relevant service and in accordance with applicable requirements.

Please provide accurate and current information and do not submit another person’s information unless you are authorised to do so. If your details change, updating your account information can help prevent delays with support, verification or transactions.

Why information is used

Information is used only for purposes connected with operating, securing and improving the casino service, supporting players and meeting applicable obligations. The main purposes may include:

• Creating and administering your player account, including authenticating logins and managing account settings.
• Providing casino features, processing deposits and withdrawals, recording transactions and responding to account-related requests.
• Completing identity, age and verification checks and keeping account information accurate.
• Detecting, preventing and investigating fraud, money laundering, misuse of payment methods, collusion, account compromise and other suspicious or unlawful activity.
• Protecting the website, systems, players and service providers from security threats, unauthorised access and technical abuse.
• Providing customer support, handling complaints, reviewing disputes and keeping a record of communications.
• Meeting legal, regulatory, tax, accounting, audit, record-keeping and responsible gambling obligations that apply to the service.
• Understanding how the website is used, testing features, fixing errors, improving performance and developing a clearer player experience.
• Sending service messages, such as account, security, transaction or important policy notifications.
• Sending promotional communications where permitted and where you have asked to receive them or where another lawful basis applies.

The site may combine information from different sources where this is reasonably necessary for these purposes. For example, account details may be considered together with verification, transaction, device or support information when reviewing account security or a payment request. Information will not be used for unrelated purposes without a suitable notice or other permitted basis.

Information may be shared with carefully selected service providers that perform functions for the site, such as payment services, identity verification, fraud monitoring, hosting, information security, analytics and customer support. It may also be disclosed where necessary to protect rights, prevent harm, investigate suspected misconduct or comply with a valid legal or official request. Service providers should receive only information reasonably needed for their function.

Cookies, security and retention

Cookies and similar technologies

Zoome Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain secure sessions, understand website usage and support relevant communications. Some cookies are necessary for account access and core features, while others help with performance, analytics or personalisation. Cookies may also help identify unusual activity and protect accounts.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be unavailable. Browser controls differ, so refer to the settings or help information for the browser and device you use.

Security measures

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and restrictions on staff or providers who can access information. No online system can be guaranteed to be completely secure, so you should keep your password confidential, use a secure device and contact support if you suspect that your account has been compromised.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to reasonable identity checks, legal exceptions, security requirements or the need to preserve records. A request will be considered carefully and a response will be provided within a reasonable period.

• Access: You may ask for information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: You may ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: You may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. This right may not apply to records that must be retained for legal, security, fraud prevention, dispute or accounting purposes.
• Marketing consent: Where promotional messages are sent on the basis of your consent, you may withdraw that consent at any time. You can use an unsubscribe option in a marketing message where available or contact the privacy team.
• Information about processing: You may ask general questions about how your information is collected and used.

To exercise your data rights, ask a privacy question or request access, correction or deletion, contact support@zoomcasino.click. The same email address can be used to withdraw consent to marketing. Please include enough information to help locate your account and describe your request clearly, but do not send payment passwords or unnecessary sensitive information. The site may ask for reasonable information to verify your identity before completing a request.

Unsubscribing from promotional communications will not normally stop important service messages about your account, transactions, security, verification or changes that affect your use of the website. If you close your account, information may still be retained where required or permitted for legal, security, fraud prevention, dispute resolution or record-keeping purposes.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, technology, services or applicable requirements. The latest version will be made available on the website, with the updated date or other notice where appropriate. You should review the policy periodically, particularly before providing new information or using a changed feature. If a significant change affects how information is used, additional notice may be provided where appropriate.