- OperatorNovatrix SRL
- Established2022
- Games4,000+ across pokies, live dealer, jackpots & crash
- Payment Methods30 options including AUD, crypto (BTC, ETH, USDT)
Registration details you need to enter
The registration form asks for four main pieces of information. Enter your full name, date of birth, email address and residential address. You must also confirm that you are 18 or older before using the account for real-money play.
| Detail | What to provide |
|---|---|
| Full name | Your full name |
| Date of birth | Your date of birth, with confirmation that you are 18 or older |
| Email address | The email address registered to the account |
| Residential address | Your residential address |
Use details that match your identity and residence. Your registered email is also used with your password for future account access, so choose an address you can use reliably. A little care here can save you time if the account later needs an identity or payment-method check.
Have your details ready before you begin
Keep your full name, date of birth, email and residential address to hand. The form is easier to complete when these details are entered consistently from the start.
How to complete the sign-up process
Registration is built around your basic account information rather than a long list of preferences. Follow the form in order and check each entry before submitting it. In particular, take a moment with your email and residential address, as both are part of your account record.
- Enter your personal details
Provide your full name and date of birth, then add your email address and residential address as requested.
- Confirm the age requirement
Confirm that you are 18 or older. This confirmation is required for the account to be used for real-money play.
- Create your account access details
Use the registered email and password for later access to the account. Keep those details private and available when you need to sign in.
- Complete any requested checks
Identity checks can be required before the first withdrawal, and KYC may also be requested at another point. Bitcoin users must provide valid identification before deposits and bets are allowed.
Once the account is set up, AUD is supported as an account and transaction currency. If you later explore the Welcome Bonus or other Bonuses, those offers have their own qualifying terms, so registration should be treated as the account step rather than the offer itself.
The age, identity and one-account rules
The account rules are straightforward: one account is allowed per person, and the player must be at least 18 years old. Zoome treats accounts connected through the same residential address, household, IP address or device as duplicates. That means creating another account for the same player or household is not a way to manage separate profiles.
| Rule | How it applies |
|---|---|
| Minimum age | You must confirm that you are 18 or older |
| Account ownership | One account per person |
| Duplicate indicators | The same residential address, household, IP address or device can connect accounts under the duplicate-account rule |
| Location access | VPN use to bypass geographic restrictions is prohibited |
The cleanest approach is to register in your own name and use your own account details. Avoid trying to work around location controls with a VPN. The account rules are there to keep registration, play and later verification tied to one player.
Use one account and your real location
Register once with your own details and access the service from your genuine location. Accounts connected by the same household, IP address or device may be treated as duplicates.
Location rules for real-money registration
Real-money play is prohibited for players in the locations below. Check the location connected with your residence before registering, and do not use a VPN to bypass geographic restrictions.
- Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil and British Indian Ocean Territory
- Bulgaria, Canada (New Brunswick), Canada (Ontario), Central African Republic, China, Cuba, Cyprus and Estonia
- Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan and Jersey
- Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico and Romania
- Russia, Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands and Yemen
This country rule applies to real-money activity, so location is worth checking before you spend time completing the form. The service accepts several account and transaction currencies, including AUD, EUR, USD, CAD, NOK, NZD and ZAR, as well as BTC, BCH, ETH, LTC, USDT and DOGE. Currency support does not replace the location rule.
Players using Bitcoin have an extra identity step. A valid passport or driver's licence must be submitted before Bitcoin deposits and bets are allowed. If the required identification is not provided, the account is closed under the stated registration conditions.
Identity verification and documents after registration
KYC verification is required before the first withdrawal. You need a government-issued photo ID, proof of address and proof of payment method. Preparing these documents early makes the account easier to verify when the check is requested.
- Government-issued photo ID
- Proof of address
- Proof of payment method
After you submit the documents, account verification takes up to 24 hours. Requests connected with a withdrawal stay pending until verification is complete, and KYC may be requested at any time. Keep your documents clear and readable, with the relevant details visible.
There is also a contact rule attached to a withdrawal request: if the casino cannot reach you within 28 days of the request, the account is locked until verification is completed. Keeping your registered email current is therefore practical. Changing that email cannot be done through account settings; you need to contact support.
Account controls and help once you have registered
Registration is only the starting point. Account tools include deposit limits, loss limits, wager limits, cooling-off periods and self-exclusion. These controls let you set boundaries around your play, whether you want to limit deposits, manage losses or take a break.
| Channel | Availability or language |
|---|---|
| Live chat | Available 24/7 in English |
| Email support is available | |
| A WhatsApp support channel is available |
Support can help when you need to change the registered email address or deal with an account question. For everyday account access, use the registered email and password you created during sign-up. If you want to set a limit or cooling-off period, do it before play rather than waiting until the session is under way.
Registration: your questions
What information is needed for Zoome Casino registration?
You need your full name, date of birth, email address and residential address. You must also confirm that you are 18 or older.
How old do I need to be to register?
You must be 18 or older and confirm this during registration.
How many accounts can one person have?
The rule is one account per person. Accounts linked through the same residential address, household, IP address or device may be treated as duplicates.
What documents are needed for identity verification?
KYC requires a government-issued photo ID, proof of address and proof of payment method. Verification takes up to 24 hours after the documents are submitted.
What extra step applies to Bitcoin users?
Bitcoin users must submit valid identification, such as a passport or driver's licence, before Bitcoin deposits and bets are allowed.
Can I change my registered email address?
Changing the registered email cannot be done through account settings. Contact support to request the change.
Which responsible gambling tools are available after registration?
You can use deposit limits, loss limits, wager limits, cooling-off periods and self-exclusion.
How can I contact support about my account?
Support is available through 24/7 English live chat, email and WhatsApp.
